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Technical Support

For assistance call 1-800-888-5426 or email your
request/questions to techservice@aladdin-atr.com
 

For 24/7 Emergency Equipment Services call 800-888-5426



Extended Warranty and Periodic Maintenance

Project Services and Installation

Equipment and Software Upgrades

Operational Solutions

Technical Service and Support

 

 Extended Warranty and Periodic Maintenance

All Aladdin Temp-Rite equipment comes with comprehensive warranty protection and ongoing technical assistance. You can cost effectively extend your new Aladdin coverage and protect your investment with Aladdin’s Increased Protection PlansExtended Warranty and Periodic Maintenance. Created exclusively by Aladdin, these Increased Protection Plans cover nearly everything beyond the term of your original Aladdin warranty. 

Some of the benefits you can count on from our Increased Protection Plans:


-Service performed by authorized, experienced, Aladdin-trained technicians and service agents.

-Genuine Aladdin replacement parts— provides for the cost of parts designed especially for Aladdin equipment.

-Unlimited claims—does not limit the number of claims for covered repairs.

-Immediate around the clock technical assistance.


The Aladdin Increased Protection Plans are exceptional values—not just for the coverage they offer, but also for the peace of mind.  As an added convenience, Aladdin is able to include the cost of this protection in your total contract pricing.


For additional information, please contact us at 1-800-888-5426

 or email: techservice@aladdin-atr.com

 

 
  
Project Services and Installation
 

Aladdin Temp-Rite offers a variety of services related to your facilities kitchen projects from their inception to their implementation. Our Project Managers will assist you with equipment replacement, renovations, and full kitchen equipment relocations. Let our expertise guide you through complicated kitchen projects concerning equipment from a wide range of kitchen equipment manufacturers. See some of our specific services below:


-Equipment Planning & Specification

-Schematic Layout Drawings (CAD)

-On site Supervision

-Turn-key Installation

-Construction Project Coordination

-Maintenance and Operator Training

-System Startup


For additional information, please contact us at 1-800-888-5426

or email: techservice@aladdin-atr.com

 

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 Equipment and Software Upgrades
 

Aladdin Temp-Rite's technical personnel constantly strive to develop upgrades for your equipment and software incorporating new features, increasing reliability, improving serviceability and ultimately extending the life of your original investment. Some of these upgrades include:


-Touchscreen Control Panel Upgrade for Temp-Rite® II & Temp-Rite® II Excel Centralized Conduction Retherm Systems.

-Controller upgrades for Temp-Rite II & Temp-Rite II Excel Centralized Conduction Retherm Refrigerators.

-SafeTemp Temperature Monitoring – Software & hardware upgrades for Convect-Rite III® Convection Retherm Systems.

-Convect-Rite III Convection Retherm Cart upgrade for use with Undivided Tray.

-Convect-Rite III Convection Retherm Cart upgrade to Gravity-operated Auto-Therm Seal for ease of operation.


For additional information, please contact us at 1-800-888-5426

or email: techservice@aladdin-atr.com

 

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Operational Solutions

  

Aladdin Temp-Rite's operational experts have the capability of providing the following consulting services.  We provide these valuable services with the initial purchase of your retherm system. 


-Labor studies

-System evaluation and selection

-New system implementation planning

-Tray line layout and staffing recommendations

-Ware washing layout and staffing recommendations

-Diet change procedures

-Production and inventory planning

-Equipment training

-Operations audits

-HACCP and Food Code reviews


For additional information, please contact us at 1-800-888-5426

or email: techservice@aladdin-atr.com

 

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Technical Service and Support

 

Aladdin Temp-Rite's in-house Technical Service Specialists provide on-going support for your Aladdin Temp-Rite equipment and systems. For weekend and holiday emergencies, Aladdin Temp-Rite offers 24-hour access to a Technical Service Specialist.  The representative can be contacted after hours through our normal toll-free phone number, 1-800-888-5426.


-24/7 Support

-On-line support

-Equipment Troubleshooting

-Warranty Repair

-Equipment and System Inquiries

-Service Part Orders


Aladdin Temp-Rite is committed to Total Customer Satisfaction and understands the nature and critical requirements of your operation. You can expect fast, courteous service from the Aladdin Temp-Rite Technical Service Department. Total Customer Satisfaction is our goal, and we take it seriously.


For additional information, please contact us at 1-800-888-5426

or email: techservice@aladdin-atr.com


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Aladdin Temp-Rite - 250 East Main Street - Hendersonville, TN 37075 - 615-537-3600